About this Policy
Momentum AU respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, contact us or submit a lead generation form.
Information We Collect
We may collect information including:
- Full name
- Email address
- Phone or WhatsApp number
- Suburb or postcode
- Property or business details
- The type of service requested
- Preferred service date and frequency
- Information submitted through Meta, Facebook, Instagram, Messenger, WhatsApp or our website
- Basic website usage and advertising information
Please do not submit sensitive personal information that is not necessary for your service request.
How We Collect Information
We may collect personal information when you:
- Complete a form on our website
- Submit a Meta, Facebook or Instagram lead form
- Contact us through Messenger, WhatsApp, email or phone
- Interact with our advertisements or website
- Voluntarily provide information when requesting a quote
How We Use Information
We may use your information to:
- Understand and respond to your enquiry
- Assess your service requirements
- Help connect you with a suitable local service provider
- Request or arrange a quote
- Contact you about your enquiry
- Improve our advertising, website and services
- Maintain records and meet legal obligations
- Send marketing communications when you have provided consent
Sharing Information with Service Providers
Momentum AU is a marketing and lead generation business. We may share the information submitted with a suitable independent local service provider so they can contact you about your request and provide information or a quote.
These providers may include cleaning businesses or other local businesses relevant to the service you requested.
Submitting a request does not guarantee availability, pricing or acceptance by a service provider. Independent providers are responsible for their own services, prices, licences, insurance and customer agreements.
We do not authorise service providers to use your information for unrelated purposes.
Communications
Momentum AU or a selected service provider may contact you by phone, SMS, email, Messenger or WhatsApp regarding your enquiry when you have requested contact or provided consent.
You may ask us to stop sending marketing communications at any time. Transactional communication directly related to an active request may still be necessary.
Data Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purposes described in this policy or to meet applicable legal obligations.
Access, Correction and Deletion
You may contact Momentum AU to request access to, correction of or deletion of personal information we hold about you. We may need to verify your identity before completing a request.
Cookies and Advertising
Our website and advertising platforms may use cookies, pixels and similar technologies to measure website activity, improve advertising performance and understand how visitors interact with our services.
Third-party platforms such as Meta may process information under their own privacy policies.
Third-Party Links
Our website may contain links to third-party websites or services. Momentum AU is not responsible for the privacy practices or content of those third parties.
Changes to this Policy
We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be published on this page with an updated revision date.
Contact Us
For questions, access requests, corrections, deletion requests or privacy concerns, contact Momentum AU using the existing contact details shown on this website.